Care together
Manage or remove caregiver access
Open “Family & Care Team,” review the current member list, open the person’s member controls, and confirm removal when their access should end.
Steps
Open Family & Care Team
Open Settings & Preferences and choose “Family & Care Team,” or tap “Manage” in the Pets care-team section.
Review the member list
Confirm which account belongs to the partner, family member, sitter, or walker whose access needs to change.
Open the member controls
Select the member and use the available removal control. Read the confirmation carefully before continuing.
Confirm the member is gone
Return to the care-team list and verify that the person no longer appears. Ask them to reopen Petive if their device still shows old data.
What happens next
The removed account loses Shared Pack access after the change synchronizes.
Good to know
- Removing a member is different from the owner leaving the household. Petive warns owners when leaving would transfer ownership and shared pets.
- Use account deletion only when you intend to permanently erase the entire account and its data.
Troubleshooting
The removed member still sees the pack
Confirm both devices are online, reopen Petive, and allow the membership change to synchronize.