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Delete your Petive account and data

Open Settings & Preferences, choose “Delete Account & Data,” type “delete” exactly, and confirm “Permanently Delete Account.” This action cannot be undone.

Applies to
Signed-in Petive accounts · Permanent action
Last reviewed

Before you start

  • Review anything you may need before deletion.
  • Make sure you intend to delete the account, not merely sign out or remove one caregiver.

Steps

  1. Open Settings & Preferences

    Open the app settings and scroll to “Sign Out & Deletion.”

  2. Choose Delete Account & Data

    Read the deletion summary. It describes the pet profiles, care history, account identity, and household access that will be removed.

  3. Type the confirmation word

    Enter “delete” exactly in the confirmation field. This enables the permanent deletion button.

  4. Confirm permanent deletion

    Tap “Permanently Delete Account.” Keep Petive open and online while the deletion finishes.

What happens next

Petive permanently removes the account and associated app data covered by the deletion flow. The action cannot be restored.

Good to know

  • Deleting the account is not the same as cancelling an Apple subscription. Check Apple subscription settings separately when applicable.
  • If you only want to stop using this iPhone temporarily, use Sign Out instead.

Troubleshooting

The deletion button is disabled

Type the exact word “delete” without extra spaces.

Deletion fails

Check the connection and try again. If the error persists, contact hello@petiveapp.com from the account email.

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